Refund policy

Return & Refund Policy

At Morvexe, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines your rights and our procedures to ensure a smooth experience.

Return Eligibility

You may return any item within 30 days of delivery. To be eligible for a return:

  • The item must be in its original condition, unused, and in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

We do not offer final sale items — all products are eligible for return.

Free Returns

We provide free return shipping on all eligible returns. Once your return request is approved, we will provide instructions and a prepaid return label.

No Restocking Fees

We do not charge any restocking fees. You will receive a full refund for eligible returned items.

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be issued to your original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will resolve the issue promptly at no cost to you.

How to Start a Return

To initiate a return, please contact us with your order details:

Our support team will guide you through the return process.